After pouring time and energy into designing a project for a client the last thing you want them to say is, “This is not at all what I was expecting, can you show me something completely different?” I hope that, by the time you have reached this stage of the process, it is clear what they want and you have not completely ignored their needs. However, even if you think you have given them everything they want, it is important to explain your design when you present it to them.
As the designer, no one knows your thought process better than you do. Hopefully, you have a good reason for your choices. You will do a much better job selling your design to your client if you have a better answer than, “I don’t know, I thought it looked pretty.”
My Own Defense Ignored
There are times when you are not the one that gets to present your work to the client. With any luck, the person doing the presentation is well versed on your reasoning and happy to explain it to the client. When you skip this step, it could easily lead to the detriment of the whole project.
Last May, the Publications Consultant and the Marketing Director at Monaco (where I am employed full-time) decided that it was time to redesign Lifestyles magazine and Safari Adventures. The other designer and I had already anticipated this would happen, as the two magazines look very similar to each other despite their different target audiences. We had already begun our research with a couple dozen trips to Borders and pouring through magazines. We sketched ideas we liked. We discussed the ones we did not like. By the time they asked for the redesign, we already had many ideas for each of our magazines.
The following is the current cover design for Lifestyles.

Some of the problems with the current Lifestyles cover:
- Each of Monaco’s four magazines is for a different sect of owners. Consequently, each should focus on what would appeal to its target group. Currently, Lifestyles and Safari Adventures have almost identical covers.
- Always putting a coach on the cover makes the magazines feel like a sales tool for Monaco rather than a magazine for the owners.
- Finding a photo with enough space on it for the masthead and feature article text is extremely hard. Unfortunately, we do not always have the budget to do a photo shoot for the cover every month.
- Issue text gets lost and at times is not readable on top of the photo.
- The serif font used for the masthead reminded my editor of LifeStyles condoms (which I will discuss further later).
- The Monaco brand logo was not appearing on the cover of the magazine.
We distribute Lifestyles magazine to Monaco brand owners. Though the brand has low-end coaches too, it is best known for its high-end line. Monaco owners tend to have a sense of added ownership when it comes to their relationship with Monaco Coach Corporation compared to Holiday Rambler, Beaver and Safari owners. They tend to think their coaches are classier than the others are and I wanted to reflect that in the magazine design.
I sketched 49 ideas before we narrowed it down to our three favorites. I put together a comp of each and accompanied them with a typed version of my thought process. Here is my favorite version and a copy of my reasoning:

Monaco Owners on the Cover: Lifestyles is a magazine for the coach owners. It is about the RV lifestyle. It makes sense that people will connect with it more when they see actual owners on the cover enjoying the lifestyle.
Addition of White Space: The interior of Lifestyles has always embraced the use of white space, more so than Holidays [the other magazine I design for Monaco]. If we introduce the reader to the airiness of the interior on the cover, it will tie the entire magazine together better. In addition, it will help it stand out from Monaco’s other four magazines.
Script Font: Lifestyle is defined as a way of life for an individual, group or culture. Factoring this in, it makes sense to use a font for the masthead that has a more personal feel. When someone is looking to add a personal touch, the most common way to go about that is to write a letter or card by hand. That is why I feel a script font is a better way to go than a sans serif or even serif. The font I chose here is both fun and elegant and mimics the style of Monaco Coach graphics. Plus, the extra tall ascenders give a larger than life feel, much like the coaches themselves.
Slab Serif Font: Again, I was looking for a way to personalize our magazine more, which is why the secondary font on the cover is a slab serif. Slab serifs often remind people of a typewriter and this one does it without feeling old fashioned.
Article Title Placement: In an attempt to switch things up, I experimented with placing the feature titles across the top of the magazine where they will not get lost in the picture. The idea is to make it easier for our readers to read them while not detracting from the masthead and cover image. I placed the product review in a prominent location within the color bar and bumped up its size to give it more emphasis.
Masthead: Using black for the masthead will give the magazine a slightly more formal feel without becoming too stodgy especially when combined with the addition of white space around the photo area.
Logo and issue details: Both are in an easy to read location on the bottom right side of the magazine where the reader should have no problem identifying who produces the magazine, what issue it is and where they can go to find more information.
Unfortunately, my editor never relayed the key points above when he presented the comps. The response I received about this design was that they felt the use of a script font would alienate the male readers. Consequently, my editor wanted me to explore capitalizing the first S in “styles” and using a bold sans serif with a tall x-height. That just so happens to be the exact kind of font used on Holidays magazine but, more importantly, it looks like LifeStyles condoms redesigned their packaging at some point with that exact idea. I wonder if he saw them at some point and filed it away in his subconscious?
Regardless, they asked for 10 new font options. I gave them to them and they decided they needed to rethink the project. It is still on hold until they give me the go ahead and maybe a new direction to explore.
The Ideal Presentation
Communication is the key to staying on the same page as your client. I would have preferred to present each of the options myself along with each of the key points. There was not a single part of the design that I had not carefully considered. In order for them to understand where I was going, it would have helped to speak to them directly about my designs and how they were or were not hitting the mark.
What do you think? Has something similar happened to you?